A' Level Results Day 2019 - helpline support needed

We're anticipating our Clearing 2019 helpline to be busy - if you can spare a few hours please help answer calls from prospective students interested in studying at our University.

A' Level Results Day is this Thursday, 15 August. The Helpline is open 7am - 7pm on Thursday and Friday, reducing to 9.30am - 4pm on Saturday and 9am - 5pm Monday.

Calls are handled by staff volunteers working in four-hour shifts. We're expecting a high volume of calls on Thursday and Friday, meaning that more call handlers are needed this year to talk to prospective students. It's a really valuable and rewarding role and full training is provided.

Training is Monday 12 and Tuesday 13 August, 2-4pm in Gateway 1.

Please email Emma Cottle emma.cottle@sunderland.ac.uk if you can spare a few hours to attend the training and help on the phones.